Soothing Stress Relief Sounds Course
Customer FAQ Page

Welcome To Our Customer Support Frequently Asked Questions (FAQ)

 

Customer Support

 

We hope to assist your inquiries in the best possible way, through our most requested questions below.  We have compiled a very comprehensive FAQ, which explains everything from sales & ordering to safety, technical and general questions.
Please take time to read through our FAQ and if for some reason your question is not found here or you would like help with anything else. Feel free to contact us and submit a ticket to our online customer helpdesk

SALES & ORDER QUESTIONS

 

  1. How Does The order Process Work?

1. Once you’ve read and agreed to the terms of sale and medical disclaimer, go ahead and tick the box in order to checkout. Then click on the Classic or Premium Checkout button to order.

2. You will then be transferred to a secure payment page at Clickbank.com, where you’ll be asked to make the payment via credit/debit card or PayPal.

3. IMPORTANT: After finishing the payment process, please ensure that you click on the “complete order” button.

4. You will then be asked to give your name and primary email address, so that a copy of the digital course can be sent to your inbox immediately.

Please make sure that you put in the correct email address and check your junk/trash folder should the package not arrive in your inbox.

 

  1. What Age Do I Have To Be To Purchase This Course?

To purchase this course you have to been at least 18 years old.

 

  1. Is This A One Time Payment?

Yes, you will not be re-billed for anything except for what you paid for.

 

  1. Do You Offer A Payment Plan?

Sorry not at this time, but it is something we could do in the future.

 

  1. Is It Really Safe For Me To Use My Credit Card Online?

It normal to be wary about using your credit card online, but it more secure now than ever to pay online. Especially making a purchase with our 3rd party payment processor Clickbank, who have been serving customers worldwide for over 10 years now.
So when you purchase our course you will see your billing/receipt from Clickbank on your credit/debit card.

Clickbank, is a reputable payment processor company, and you can always get in touch with them here https://www.clickbank.com/orderDetail.htm or by calling one of their customer service representatives below.

Clickbank Customer Service Number

 

  1. Do You Accept All Currencies?

Yes, we accept all currencies through Clickbank.

 

  1. Is There Any Country That You Don’t Accept Orders From?

We accept orders from all countries as the course is made available over the internet. Since we are not shipping the course you can access it from any location online.

 

  1. Do You Accept Payments By Cheque/ Money Order/ Bank Transfer?

 Sorry, but for reasons of security and accountability we can only accept payment on our website through either PayPal or major credit / debit cards.

 

  1. Do You Accept Payments Through Mobile, Smart Phone And iPhone Devices?

Yes, we accept payments through all mobile phone and iphone devices through our 3rd party payment processor clickbank.

Once you get to the clickbank secure order form, to purchase the course through your mobile phone you will need to scroll down and click on the go to mobile order form.

 

  1. Do You Offer PayPal?

 Yes we do, you can make your payment through PayPal. When you get to the payment/order page, please click on the PayPal button to proceed to order the Soothing Stress Relief Sounds Course.

 

  1. Can I Pay At Anytime (24/7)?..

Yes you can, as we know that our customers are worldwide. We make it very easy for you to make your purchases at any time of the day through clickbank our payment processor.

So you can pay at anytime even it is 1.00 am in the morning.

 

  1. Does Your Company Have A Guarantee/Return Policy?

 Yes, when you make an order to purchase the Soothing Stress Relief Sounds Course, you are covered by our 60 day money back guarantee.

 

  1. I Have Ordered, But I have Lost My Download Links?

If you have lost your link download page, please submit a receipt your clickbank receipt number / Transaction ID, your name and your email address to our customer support helpdesk. Don’t forget to white list our email address.

 

  1. I Have Ordered, But I Have Not Received The Soothing Stress Relief Sounds Course To My Inbox Yet?

Please be patient for the package to arrive to your inbox and make sure to check your spam/junk folder. Please ensure to white list us, so when you receive our emails it will not be mislabelled as spam.

If you still have not received it after 24 hours, please submit a ticket to our Customer Support Center and to include your name, clickbank receipt number and email address.

 

SAFETY QUESTIONS

 

  1. What If I Have A Pre-Existing Medical Condition, Can Still Use Brainwave Entrainment?

If you suffer with a pre-existing health condition such as epilepsy, health problems, psychological problems, if you are pregnant, under influence of drugs should not listen to any music that has brainwave entrainment.

But alternatively, you can listen to the albums that do not contain any brainwave entrainment. We also only recommend that any of the brainwave entrainment audios recordings should only be used by for those who are over 18 years of age.

 

  1. Do I Need To See My Doctor, a Health Professional Or Music Therapist When Using This Course?

It is always advisable to seek your own doctor or music therapist if you are unsure how using brainwave entrainment will affect you. As everyone is different, it is important that you feel comfortable when listening to brainwave entrainment. But generally you should feel calm and relaxed.

 

  1. What Is Brain Wave Entrainment- Is It Safe?

 Yes, brainwave entrainment is safe. However, you have any health conditions especially if you are epileptic, or have a serious mental disorder. You should not use the any of the brainwave entrainment technology without the approval of an appropriate medical physician.

 

  1. How Does Brainwave Entrainment Work?

While many people have seen or heard the term, few people actually understand what it is?  Brainwave entrainment uses technology that changes the frequency of your brainwaves to increase your mind power using sound or light pulses.

The frequency of your brainwaves actually dictates your mood and actions. By changing the frequency, you can have more control over these things.  Now that you know the basics of brainwave entrainment, let’s look at how it all works.

Brainwave entrainment technology simply works by altering your brainwaves to suit the mood you want to achieve. By using the sounds within the soothing stress relief sounds course, you can create a more peaceful state of mind by stimulating your brainwaves to a relax state of mind.

 

  1. Will I Feel Any Possible Side Effects?

As everyone is different, some people may respond better than others. However, if at any time you feel uncomfortable with the music, or you feel that are experiencing some type of side effect. Please stop listening to the albums that do contain the brainwave entrainment such as the Powerful Affirmations and Energy & Focus Pack Albums.

Alternatively, you can listen to the Soothing Stress Relief Sounds and New Age Meditations albums which do not contain any brainwave entrainment.

It's always advisable to seek professional assistance from an appropriate health professional, before use if you are unsure about using brainwave entrainment.

 

  1. Can I Listen To Brainwave Entertainment Audios While Driving Or Operating Any Machinery?

 No, we do not advise anyone to listen to our brainwave entrainment albums while you are  driving or in any situation where your attention is required elsewhere.

Under no circumstances should you drive a car or operate dangerous machinery while listening to any recording from the Powerful Affirmations album and Energy & Focus Pack. Which contain binaural beats and isochronic tones.

As the sounds provided in our albums are very relaxing, you may enter a sedative state of mind it would be not wise to be whilst driving.

This technology can produce very hyper-relaxed states that may endanger you in situations that require your direct attention.

 

  1. Can I Listen To Them While I Sleep?

Yes, you can listen to the brainwave entrainment audios - Powerful Affirmations and Energy & Focus Albums 2-3 hours prior to sleep. However, please do not use it while you are sleeping.

Alternatively, you can listen to the Soothing Stress Relief Sounds and New Age Meditation audios while you sleep.

 

  1. Is There A Limit On How Much You Can Listen To The Brainwave Entrainment Sounds?

Simply put there is not a limit to how much you can listen to the brainwave entrainment. We suggest maybe just a few minutes a day should be fine.

As everyone is different, no two people will respond the same way. But we do suggest listening whenever you have to relax.

 

  1. Can I Get Stuck In a Trance State?

No.  You will not get struck in a trance state, you may experience a more relaxed state of mind.

 

  1. Are The Results Of Listening To Brainwave Entrainment Permanent?

No, the effects of using brainwave entrainment is not permanent it is a gradual process.

 

TECHNICAL QUESTIONS

 

  1. What Exactly Is An Ebook And How Does It Work On My Computer?

E-Book stands for 'electronic book', which means that you read it from your computer after you download it. As soon as your payment is accepted, you will be instantly transferred to a special download page where you can instantly upload your new book and all the bonuses to your computer. Make a special folder and save them. There will be nothing sent to you in the mail in hard copy. Everything is digitally delivered.

 

  1. What Is A PDF File?

A PDF is the common format (and standard) that's used to viewing all different types of documents, and this includes e-books. To view PDF files, you will need Adobe Acrobat Reader, which you can download from Adobe: Click here to go to Adobe's website to download Acrobat Reader

 

  1. What Is A Mp3 File?

 An mp3 file is simply an audio file you can play on your computer, many stereos, and devices   such as iPod’s.  It is a very common audio file format that virtually any computer can play without any problem and is easily converted for different uses.

 

  1. What Software Do I need To Listen To The Sounds?

To listen to the mp3s all you need is iTunes or windows media player.

 

  1. Are The Audios In A Zip File Or Are direct Mp3 Files?

No, the mp3's are not in zip files. They are direct mp3 downloads.

 

  1. Do Your Mp3s Tracks Work With IPod/Mp3 player?

Yes, they work with mp3 players and iPods as well as with various media players on your computer.

 

  1. How Do I Download The Ebooks To My Computer?

In order the download the course pdf materials, you will need pdf software reader called Adobe Reader. You can download it for free here, so that you can SEE, or READ and SAVE the documents on to your computer.

All you have to do is simply “Right Click” on the link of the particular ebook or workbook that you would like to download too. Then click on the grey pop-up menu and select “Save Link As” or "Save Target As”. You will need to save the ebook in a place you will remember like to My Documents or your Desktop.

There you go, now you can access the ebooks on your computer whenever you want to read it.

 

  1. How Do I Download The Mp3 Files To My Computer?

If you have a PC computer please, "Right Click" your mouse button. Then click on the grey popup menu appears select "Save Link As" or "Save Target As" (as it depends upon which browser you are using). Then you can select a location on your computer where you want to save the mp3 files too. 

If you have a MAC computer hold down the "Options" button on your keyboard and click on the download link. You can then choose where on your computer you want to save the file. 

Once the mp3 files are on your computer you can easily transfer them to your mp3 player or iPod.

Then all you have to do is transfer the file/s to your iTunes playlist or library, and then from there you can add them to your iPod.

 

  1. Will I Be Able To Access The Soothing Stress Relief Sounds Course, If My Internet Connection Is Slow?

It is not problem to download the course on a slow dial up connection. As the course materials contains individual mp3 and pdf files. You can download them one at a time. If some reason your connection drops during download you can easily resume when connected again.  Any download will take approximately 5-10 minutes on a very slow connection.

 

  1. How Is The Course Delivered?

The course is sent to you through the email address that you provided us with, where you will be taken to a download page.

 

GENERAL QUESTIONS

 

  1. Do You Offer A Physical Copy Of The Soothing Stress Relief Sounds Course?

Not at this time. It might be something we will do in future.

 

  1. Is The Soothing Stress Relief Sounds Course a Home study Course?

Yes, it is a home study course. The aim of this course is to help you manage your stress and anxiety better through the application of sound therapy techniques and strategies.

 

  1. What Is The difference between Premium and Classic Course?

The main difference between the premium and classic course is with the premium Course you get the relaxation ebook and workbook, 2 extra albums and 6 free bonus mp3s.

 

  1. Is It Safe To Download Content From The Internet?

There is absolutely no risk downloading the course over our server once payment is made. Even if you are a complete novice with computers, there is full technical support available.

We will ensure that the course arrives to you. As far as making payment online, our payment service is tightly regulated by a third party ClickBank and there has never been a breach of security on the system.

 

  1. Are Headphones Required For All The Mp3 Tracks?

No not for all of the sounds. This only applies to when you are listening to binaural beats mp3s. Sessions with binaural beats always require headphones because binaural beats are created by the brain when a different tone is played in each ear.

Sessions with isochronic tones don't require headphones if you have a good speaker system. But headphones are recommended for best results. Alternatively, you can just use the mp3's as soothing background music if you don't want to use headphones for relaxation purposes.

 

  1. How Long Should I Listen To Each Mp3?

We suggest 2 weeks - 1 month per track. But even a week may be long enough for some. Please realise that as everyone responds differently to sounds you may find that some sounds work better for you than others. It is all about finding the one that works best for you.

Some may experience positive results right away. For others the effect may be very subtle at first, the more dramatic effects sometimes do not occur until after listening to a particular session several times.

 

  1. What Is The Best Way To Listen To The Mp3s?

How you listen is a personal preference. There is no single best way to listen. What works for you might not be right for someone else.

All you need is a comfortable seat, or somewhere you can lie down for 30 minutes without being interrupted. Get comfortable and play the album - using our albums is no more complicated than that, but please do not listen while you are driving or while your attention is required elsewhere.

 

  1. Can I Share The Course With My Friends And Family?

If you have a mp3 player and you download the albums mp3's to it, and then let your friends and family listen to a session listen to the sessions from your computer we have no problem with that.

However, what we DO NOT allow is the sharing of any of our course materials including (the ebooks and mp3 file downloads electronically distributing them via email, and all over the web.

This is copyright infringement and is strictly prohibited.

 

  1. I Would Like To Promote This Course, Do You Have An Affiliate Program?

Yes, we do offer an affiliate program. To find out more about our affiliate program, please sign up here

 

  1. Is This Course Right For Me?

It is entirely up to you, this course is for anyone suffers with stress and stress related ailments such as insomnia, anxiety, panic attacks, PSTD. If you can relate to any of these symptoms you should consider trying the soothing stress relief sounds course as a way to manage stress.

 

  1. Do You Offer This Course In Several Different Languages?

 Sorry not at the moment. But it is something that we will do in the future.

 

  1. Does Your Company Have A Medical Disclaimer?

The information provided is not intended to be a substitute for professional medical advice, diagnosis or treatment. Never disregard professional medical advice, or delay in seeking it, because of something you have read on this website. Never rely on information on this website in place of seeking professional medical advice.

To read our company medical disclaimer go here http://www.soothingstressreliefsounds.com/medical-disclaimer.html

 

ONLINE CUSTOMER SUPPORT

HOURS OF OPERATION: Monday To Friday 10am To 5pm GMT

 

If you have a question, feedback, suggestions please feel free to contact us. Please email us by submitting a ticket using our online automated support suite Customer Support Center.

We are currently experiencing a high email volume, so please be patient with us and we promise to get to you as soon as possible.

Please allow 24-48 hrs for a reply.

We would appreciate your feedback, if you have time please take our customer satisfaction survey so we can improve the way we serve you.

Take our survey

Have a wonderful day.

Our Mailing Address:

Recipe To Great Health Publishing
Dalton House
60 Windsor Avenue
South Wimbledon
London SW19 2RR
United Kingdom

 

© 2012 SoothingStressReliefSounds.com, Recipe To Great Health Publishing. All Rights Reserved Worldwide

Recipe To Great Health Publishing, Dalton House, 60 Windsor Avenue, Wimbledon SW19 2RR, United Kingdom